Getting started
Choose text or an image and learn a simple creation workflow.
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SUPPORT
How can we help?
Find answers about model access, prompts, uploads and your account.
Model availability
Check which models and modes are available.
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Account access
Use email or Google sign-in and account recovery.
Open guideWhy can’t I generate a video?
Check service availability, the selected model, email verification, security verification and your credit balance. An unavailable mode cannot submit a generation.
How are my uploaded files handled?
Supported workflows upload reference files to private storage. Generated files also use private storage, with expiring signed links and a 14-day retention period. Download results you want to keep.
Can I generate with Kling 4.0?
Yes. Kling 4.0 is now available to members for text-to-video, image-to-video and media-to-video. You can also explore its features and video examples, or create with Kling 3.0.
How do I recover my account?
Choose Forgot password on the sign-in page and enter your account email. You will receive a reset link valid for one hour. Resetting your password signs out your other sessions.