SUPPORT

How can we help?

Find answers about model access, prompts, uploads and your account.

Getting started

Choose text or an image and learn a simple creation workflow.

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Model availability

See which model is planned and what is not enabled yet.

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Account access

Preview email sign-in, Google sign-in and recovery screens.

Open guide
Why can’t I generate a video in this preview?

This is a frontend design prototype. API generation, account services and credits are not connected. You can explore pages, settings, prompts and upload previews locally.

Are files uploaded when I select them?

No. In this local preview, selected files are only displayed in your browser. The production product will need a clear upload policy and a verified private storage flow.

Why is Kling 4.0 disabled?

Its API integration has not been verified. The guide describes official 4.0 capabilities; it does not imply current generation access on this site.

How do I recover my account?

Use the password reset entry from Sign In. This preview displays the recovery flow without sending an email.

How do I contact support?

The support address is not configured in this prototype. A verified contact channel and operator details must be published before launch.